Q & A

Can the formula for each product be altered?

Absolutely, Tell us more detail.


Are the products Health Canada approved, if not, is your company handling the approval process? 

We are registered with Health Canada and can assist you with your registration process.


Would you mind sending me a catalog with all your existing products and their prices, please?

Most of The Ready to Label line with price  -> https://nakedface.ca/collections/all  The cost of a custom product may vary based on specific requirements, including volume, extract, fragrance, colour, and packaging.


How do I place an order? 

Place on online by checking out or email us (info@nakedface.ca) for custom order.


What is the lead time?  

Lead time for custom orders is typically between 2-4 weeks from the date of design confirmation. However, reorders tend to have a shorter lead time.


Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development.


What’s your return policy?

We offer customers to choose the best rate by Canada Post, UPS, FedEx, Canpar, and Puroator.


What Shipping Options Do You Offer?

All custom order is final sale however If you received a wrong product or defected. We offer free returns within 5 days of purchase. You can return your product for store credita different product, or a refund to the original payment method.

Order Custom Sample Now

*custom sample are final sale