Available Curbside Pickup / Free NAKEDFACE Tote bag, samples with every order. Click here to shop

HELP & FAQ

When can I expect to receive my order package
are there currently processing or shipping delays?

We are working closely to ensure you get your order as quickly as possibly. See below for the most up-to-date information:

Shipping Time (after you get your shipment notification)

Canada: Standard: 1-4 business days,
United States: Standard: 3-7 business days, 

Note: Order processing time takes 1-2 business days.

Shipping within Canada in major provinces will take 1-4 business days (it may take a few extra days to deliver to remote areas). No matter which shipping method you choose, we’ll send a tracking number so you can watch your package’s journey. 

You’ll get a shipment notification email.

Where does NAKEDFACE ship?

Currently ships Canada & US. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.

I'm having problems with the tracking.

 If your tracking number isn’t updating or working at all, please reach out to us at info@nakedface.ca. 

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email us info@nakedface.ca. 

What skin types are NAKEDFACE products suitable for?

Our products are appropriate for all skin types: they’re hypoallergenic, synthetic fragrance free, dye free, and paraben free.

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture. While the products don’t have a formal expiration date, it is generally recommended that they be used within 12 ~ 24 month of manufacture or 6~ 12 months after opening for best product quality.

Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. 

Can I sell the products on my own site?

Please contact us info@nakedface.ca. 

Returns & Exchanges

How do I place a return or exchange?

We're sorry you are not happy with the product. Please reach out to info@nakedface.ca.

What’s your return policy?

We would like to apologize in advance that we do not accept any refund, exchange, or return at this time on this product once sold due to the unique current circumstance. All merchandise is final sale at this time.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at info@nakedface.ca and we’ll be sure to get you the right ordered!

More questions?