I saw your retail stores are temporarily closed— are you still fulfilling online orders?
Yes! While our Leaside Studio & Shop is temporarily closed, nakedface.ca is still open and operating 24/7. The safety of our team and customers is our top priority. We’re monitoring the situation very closely and taking necessary safety precautions.
When can I expect to receive my order package— are there currently processing or shipping delays?
We are working closely to ensure you get your order as quickly as possibly. See below for the most up-to-date information:
Shipping Time (after you get your shipment notification!)
Canada: Standard: 1-4 business days, Rush 1-3 business days
United States: Standard: 3-7 business days, Rush 2-3 business days
Note: Order processing time takes 1-2 business days.
Where does NAKEDFACE ship?
Currently ships Canada & US. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.
Tell me about shipping to Canada.
We offer a large option of carriers for our customer.
Please allow 1 to 2 business days for us to receive and process your order. Our package does not require signature for delivery.
How long will it take to ship to Canada?
Shipping within Canada in major provinces will take 1-4 business days (it may take a few extra days to deliver to remote areas). No matter which shipping method you choose, we’ll send a tracking number so you can watch your package’s journey.
Do you ship to PO Boxes?
We can ship to Canadian PO Boxes with Standard Shipping. Expedited orders are shipped via UPS and require a residential or business street address.
When will my order ship?
Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number of your package ships.
I'm having problems with the tracking.
In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us at firstname.lastname@example.org.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email us email@example.com.